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Wednesday, October 13, 2021

Will automation and AI actually improve customer service calls? Salesforce thinks so

Clara Shih, CEO of Service Cloud at Salesforce, explains Salesforce Service Cloud's three-pillar approach to automation and AI and how the technology is transforming customer service.

source https://www.techrepublic.com/article/will-automation-and-ai-actually-improve-customer-service-calls-salesforce-thinks-so/#ftag=RSS56d97e7

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